What is Te Ara Tūhono?
Te Ara Tūhono means the connecting path. Our service aims to improve the experiences of Māori and their whānau when they access ACC services and support.
This service is delivered by Purapura Whetu Trust, in Waitaha, Canterbury and Te Tai Poutini, West Coast. We are part of a national network that operates across Aotearoa.
Our service is independent, free, and we are trained to provide technically correct advice and support.
Anyone needing ACC related support can access this service in their region and ask for assistance.
What is the role of Te Ara Tūhono?
- Help whānau understand, navigate and access their statutory cover and entitlements to treatment, social and vocational rehabilitation, and compensation and the related services provided by or on behalf of ACC (ACC Services).
- We can assist you to fill out your application or provide a friendly ear if needed.
- Ensure whānau are aware of their rights as set out in the Code of ACC Claimants’ Rights.
- Provide options for alternative sources of health, social or community support when it is determined that the Provider and/or ACC Services are not the appropriate or best pathway to assist ACC tāngata whaiora.
- Inform ACC tāngata whaiora of the availability of ACC registered services and providers that are deemed appropriate and necessary to their hauora goals.
What can you get help with?
Te Ara Tūhono can help you or a whānau member with:
- An existing claim
- Lodging a claim
- Understanding the supports and services you can get from ACC
What Te Ara Tūhono cannot help with:
- Te Ara Tūhono will not provide legal representation informal disputes with ACC.
- Te Ara Tūhono will not provide therapeutic treatment or intervention but can assist with navigating the required support.
Referral Access:
Te Ara Tūhono - ACC Kaupapa Māori Navigation Services Team:
Rachael Clarke
Kaiārahi
Toia Taiepa
ACC Navigator
Lou Hill
ACC Navigator
Amy Roberts
ACC Navigator